A Global Leader redefining the boundaries of AI A versatile AI platform that would be capable of connecting to a variety of data sources, generating new insights and suggesting improvements. This was on Arcadis’s wish list when their leadership team reached out to Trendskout. What started as a pilot program quickly grew into a successful...
Automate time-consuming workflows
Satisfied customers deserve good service. In order to be able to offer this service on a scale, it is recommended to analyze and automate labor-intensive processes where necessary. By automating various workflows that require manual control of text, speech, media or data, you increase the profitability for your organization and free up resources where human interaction offers the most added value. In addition to automation, Trendskout also offers advanced insights into the drivers of your processes. This, together with automation, not only increases the profitability of your processes but ultimately also customer satisfaction.
Case Study: Further increase operational efficiency and optimal service delivery
IPG is a leading European player in call centers and customer relationship management in the broadest sense of the word. To further strengthen this positive, this service provider wanted to map the quality and performance drivers of the various interaction channels and processes. The Trendskout AI was used to analyze the large amount of structured data, text and speech and to identify hidden insights. These insights are then further valorised with automation workflows within Trendskout, and enabled IPG to further expand their lead.
Connect effortlessly with your dataTrendskout for Sales has a wide range of plug-ins, making integration with your CRM / ERP package a snap
MS Sql Server
Readers' responses to news items are not only food for thought on newspaper websites, but also beyond. Many editors are worried about how they can maintain the balance between sufficient participation and a civilized debate in commentary sections. Where many news media in recent years decided to completely disable responses, DPG took a different approach...