A Global Leader redefining the boundaries of AI A versatile AI platform that would be capable of connecting to a variety of data sources, generating new insights and suggesting improvements. This was on Arcadis’s wish list when their leadership team reached out to Trendskout. What started as a pilot program quickly grew into a successful...
Automate time-consuming workflows
Making excellent service scalable requires an intelligent approach. Trendskout analyzes and automates a lot of resource-intensive processes. Automate your manual workflows, including text, speech, media or data. Improve your profitability and let your employees focus on what truly matters: helping customers. In-depth data insights add to customer satisfaction.
Case Study: Taking call centre service and operational efficiency to new heights
IPG is a leading European contact centre group. In its never-ending quest for improving client relationships, the organization was looking for a deeper understanding of the factors that drive superior customer service. Which quality and performance parameters are decisive in customer interactions? To find out, IPG called upon Trendskout. The AI analyzed vast amounts of structured data, voice recordings and contact notes of employees to identify hidden insights. These were used to set up advanced automation workflows. As a result, customer service lead times improved significantly.
Connect effortlessly with your dataTrendskout for Sales has a wide range of plug-ins, making integration with your CRM / ERP package a snap
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Readers' responses to news items are not only food for thought on newspaper websites, but also beyond. Many editors are worried about how they can maintain the balance between sufficient participation and a civilized debate in commentary sections. Where many news media in recent years decided to completely disable responses, DPG took a different approach...