Automate time-consuming workflows

Making excellent service scalable requires an intelligent approach. Trendskout analyzes and automates a lot of resource-intensive processes. Automate your manual workflows, including text, speech, media or data. Improve your profitability and let your employees focus on what truly matters: helping customers. In-depth data insights add to customer satisfaction.

Applications

Advanced prediction

Use AI to detect events that are difficult to predict, including increased customer activity or churn risk in particular customer segments.

Impact analysis

Uncover the underlying motivations behind your service delivery processes. Dive into the operational efficiency of your helpdesk and define next best actions to help clients with additional services and products.

Financial forecasting

Accurately forecast financial KPIs, cash flows and gross margins. Take a proactive approach and adjust your strategy based on new data insights.

Quality control & Visual inspection

Visual inspection is often essential to ensure the quality and safety of your services. The Trendskout AI fully automates this process, freeing up resources.

Automated customer support

Efficient inbound support can take a lot of time and effort. Give customers the support they deserve with automated support flows, including voice and text.

Administration

Improve your documentation and paperwork lead times. Organize all incoming documents for automated or manual processing and further workflow actions.

services use case

Case Study: Taking call centre service and operational efficiency to new heights

IPG is a leading European contact centre group. In its never-ending quest for improving client relationships, the organization was looking for a deeper understanding of the factors that drive superior customer service. Which quality and performance parameters are decisive in customer interactions? To find out, IPG called upon Trendskout. The AI analyzed vast amounts of structured data, voice recordings and contact notes of employees to identify hidden insights. These were used to set up advanced automation workflows. As a result, customer service lead times improved significantly.

AI Software

Powerful Cloud-AI Platform

In addition to specific modules for service companies, the Trendskout AutoML platform also offers many possibilities for IT teams to quickly set up AI applications, Powered by our unique double AI low and easy to use UI that fully automates data transformations, algorithm selection and hypertuning.

Ready out-of-the-box

Fully equipped software with an intuitive interface, designed for non-data scientists.

Powerful

Trendskout uses the most popular AI frameworks and& libraries, including Spark and Tensorflow.

Multi-purpose deployment

Use Trendskout for multiple AI applications, simultaneously across different business units.

Transparent

SaaS model with a fixed monthly subscription. Continuous updates, support and hosting are included.

Connect effortlessly with your dataTrendskout for Sales has a wide range of plug-ins, making integration with your CRM / ERP package a snap

How do organizations benefit from AI and Machine Learning?

Gain free access to our Resource Center with interesting business cases.

Customer stories

arcadis
 in General

Arcadis and Trendskout partnership

A Global Leader redefining the boundaries of AI A versatile AI platform that would be capable of connecting to a variety of data sources, generating new insights and suggesting improvements. This was on Arcadis’s wish list when their leadership team reached out to Trendskout. What started as a pilot program quickly grew into a successful...

Ready to discover all features during a live demo?Get in touch and we will be happy to show you the direct business value of artificial intelligence for your organisation.

dpg media kurt and heiko