Human interactions are a critical part of many organizations. Trendskout analyzes speech or text via natural language processing (NLP) and links them to insights and automation such as text categorization, text classification, information extraction etc.
Organizations use Trendskout to categorize their influx of documents and link them to the right workflow. Just think of applications that first have to be screened manually before the correct follow-up action can be determined. Trendskout Speech & Text quickly automates the different variations of these applications.
Text and speech contains valuable insights about processes, customer feedback and your entire organization. However, processing all speech and text manually is impossible and classic IT tools fall short. Trendskout contains various advanced analyzes that visualize these insights, on which they can then be used for further action or automation.
The Trendskout-AI helps to interpret, filter and answer mails and interaction on your online channels. This way you avoid time-consuming manual work and you keep full control over your communication lines.
Support departments are inundated with questions from different types of customers. Trendskout’s text and speech analytics convert conversations in real time into text. This can then be analyzed for new customer insights and determining the strategy for further streamlining of the helpdesk.
Readers' responses to news items are not only food for thought on newspaper websites, but also beyond. Many editors are worried about how they can maintain the balance between sufficient participation and a civilized debate in commentary sections. Where many news media in recent years decided to completely disable responses, DPG took a different approach...