Helpdesks are inundated with various conversations and questions, from different personas. Trendskout speech & text analysis can convert these conversations into text, real-time, with which the correct action can be determined via text analysis and classification or valuable insights can be extracted to further optimize the operations.
The internet connects us, but it is not always an example of civilized interaction. The Trendskout speech & text modules are ideal for filtering inappropriate interactions from your online channels such as social networks or your own channels.
Organizations use Trendskout to categorize their influx of mail traffic and documents and link them to the right workflow. Just think of applications that must first be screened manually before the correct follow-up action can be determined. Trendskout Speech & Text quickly automates the different variations of these applications.
Readers' responses to news items are not only food for thought on newspaper websites, but also beyond. Many editors are worried about how they can maintain the balance between sufficient participation and a civilized debate in commentary sections. Where many news media in recent years decided to completely disable responses, DPG took a different approach...