Customers use a variety of different channels to express their feedback. A well-oiled customer service desk is key to ensure fast handling of questions. Consumers expect their feedback to be processed faster than ever before, increasing your need to communicate quickly and effectively to increase trust with your organisation. Trendskout’s AI can help you to support your customer service team. AI can help you with customer service automation. Discover more about it.
Customers expect near-instant feedback. Smart chatbots can act as your first-line support to filter incoming requests. Frequently asked questions can be answered automatically by a personalised chatbot. More complex queries will be assessed by the chatbot and passed on to a human team member. This automated filtering decreases your customer service lead time and reduces the workload for your team.
Experienced support staff are able to respond quickly to complex questions. However, not even your most senior employees have access to all information that is spread across an organisation. Artificial intelligence can search large quantities of historical data and detect relevant patterns. AI can provide your employees with supporting information and with suggestions for next best actions, to speed up the customer service resolution time.
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The unprecedented computing power of artificial intelligence is capable of processing enormous quantities of data instantly. This allows you to present information to your customers in near-real time, including if your human workers are unavailable. With AI, your organisation is available for your customers 24/7.
